Frequently Asked Questions (FAQ)

What is "core"?

"Core" is everything you need to run your car dealership. Here’s a partial list of what’s in VUE DMS:

Sales

  • Multiple scenario desking of cash, finance and lease deals
  • Electronic deal jacket
  • Deal close warnings (tailorable) 
  • Laser F&I forms printing
  • Quick wholesale deal creation

Accounting

  • Intelligent deal posting templates
  • Real-time posting, data and reports
  • Intercompany posting for journal entries, deals, etc.
  • Import Excel files to GL posting
  • Export reports as PDFs or Excel files
  • MICR check printing
  • Positive Pay check security

Fixed Operations

  • Tablet-friendly walk-around inspection screen
  • Collaborative RO - allows advisors, technicians and parts counter people to be in a repair order simultaneously
  • Partial close RO - complete customer pay lines while leaving warranty lines open
  • Real-time messaging between dealership users including attachments
  • Technician route sheet for digital timekeeping, parts requests and 
  • Parts request roster

OEM Certified Factory Communications

Overall System

  • Universal database search
  • Bank-level Secure Socket Layer (SSL) encryption
  • Unlimited users
  • Unlimited data retention
  • User tailored search tables
  • Unlimited digital document storage
  • Multiple store support
  • Multi-factor authentication
  • No VPN requirement

So what's not included in VUE's Core DMS?

We include one suite of OEM interfaces (parts price updates, labor time guides, DCS, etc.) in your core monthly support. Additional OEMs are available, as is our optional Payroll application.

How long is the contract?

VUE DMS’ initial term is 24 months. No evergreen here! Month-to-month after the initial term.

How much do I pay to have My Tech Stack - My Way?

There are no integration fees from Dominion DMS. Your data is freely made available to the vendors you choose.

Does Dominion DMS "throttle" or slow down data integration with a third-party software? Do you limit third-party vendor access to my DMS data?

No! Dominion DMS considers third-party vendors to be partners. We want an optimized workflow for our common clients. It is your data! We do not throttle the speed or frequency of the data flow to or from your VUE DMS. In fact, we continually work with our vendor partners to add more data elements and improve integrations.

Will you be adding more optional functionality to VUE DMS, so I won’t need to build My Tech Stack - My Way?

Yes and No.

A key driver for us is to not force dealers to pay things they won’t use. Let’s face it, being best-in-class at everything is virtually impossible.

We want to deliver the best core DMS possible! For non-core apps Dominion DMS prefers to let you pick and choose. We elevate our vendor partners’ application performance by providing a robust, secure platform for them to access your data.

Your DMS will continue to be your backbone software, transactional system of record and the gateway for OEM communications. We will continue to enhance VUE DMS core features, based on client feedback and, of course, add OEM and government compliance updates.

Is VUE DMS available for independent dealerships?

VUE DMS is designed for franchised automotive dealerships. Our clients who also have used car locations use Dominion VUE under the same terms. Typically, we do not implement stand-alone independent stores.

Is VUE DMS available internationally?

VUE DMS is only available in the 50 United States.

What vendor partners are available for me to build My Tech Stack- My Way?

Visit our Integration Partners page to easily search and filter them all.

What if I do not see one of my vendors on your Partner page?

If you do not see your vendor on our Integration Partners list, let us know and we will reach out to them to get their integration started.

What support options does VUE DMS offer after we are installed?

Our US-based team provides multiple ways to get the service you need.  Live chat, phone, email, screen shares, an AI-powered knowledge base and comprehensive Client Help Center all let you find the solution your preferred way.

 

Have a new employee that needs training?  We’ve got you covered with self-paced training videos and even instructor-led online classes.

 

Ongoing engagement means a dedicated Client Success Consultant regularly and proactively checks in with your team to drive optimization and efficiencies.

 

Did we mention all of this is at no additional cost?

What if my support question is related to one of the vendors you integrate with? Is there just going to be a bunch of finger pointing?

Our business strategy is built around treating them not just as vendors, but as true partners.  Our support team works directly with our vendor partner support teams so we can quickly resolve any integration issues together for our mutual clients—the dealers.

I’ve been using my current DMS as long as I can remember, what is going to happen to all of that data I have accumulated?

We convert the data from your current system, focusing on a seamless transition.

 

Before going live on VUE, our deployment team performs an initial conversion of your existing data—we then work with your management team to verify it.  Final conversion takes place the night before you go live on VUE. 

Fool me once—shame on you, fool me twice—shame on me! After selecting software for our dealership, we never see another person from that company until it is time for the contract to be renewed. How is Dominion DMS different?

Your VUE DMS agreement becomes month-to-month after the initial term. 

 

That means Dominion DMS must continue to earn your business every day through all of the ways illustrated above!